Frequently asked questions

It is a 30-minute call. We look at your social media, your sales channels and your numbers, and tell you where you are losing customers and what we would do first.

A plan within 7 days: what to do, in what order, how much it can add and how we will measure it.

It depends on what you need. We tell you clearly in the diagnosis, with no commitment.

If you do not see results in 30 days, we refund your money.

Against the baseline we take in the diagnosis: the number we agree to move (bookings, sales, inquiries answered, returning customers) as it stood before we started.

Message us on Instagram at @north.mkt_ and we will reply with available times. It can be by video call or in person in Mexico City or Tulum.

Nothing is required. If you can, sales or bookings from the last few months, which channel each one comes from, and access to look at your social media and your Google profile.

No. If you have a community, we turn it into sales; if not, we start with AI and ads.

The method works for any business that sells to people. The Industries section shows where to start for restaurants, hotels, clubs, fashion brands, cafés and professional services.

Yes. You start with what you already have: your customers, your messages and your Google profile. What requires more investment, like ads, is added once the first steps are working.

Yes. We can take on one specific area, like the WhatsApp agent or the customer database, and work alongside whoever already handles the rest.

Usually not. If your booking system, your store or your CRM has an API or integration, they connect. If not, we tell you in the diagnosis.

We are in Mexico City and Tulum. We work remotely with businesses in Latin America, the United States, Europe and Australia.

We train it only on your information and set limits. If it does not know something, it does not make it up: it hands the conversation to your team.

We recommend saying so naturally. What people care about is getting a fast, good answer.

Within 24 hours of the customer's last message it replies freely. To start a conversation outside that window, WhatsApp requires templates approved by Meta.

Whatever language people write in. By default we set it up in Spanish and English.

For an agent that converses on its own and takes actions, yes: it uses the WhatsApp Business Platform. The WhatsApp Business app is enough for a small team that replies by hand.

Meta charges for template messages, with rates by country and message type. Replying to a customer who wrote to you, within 24 hours, has no Meta cost.

It passes it to a person with a summary of the conversation. Complaints, large groups and special requests are on its handoff list.

You do. It stays in your accounts and your CRM; we work with access you can revoke.

We only contact people who gave permission, and we record that permission by channel and date, according to each country's regulations. In Mexico that includes having a visible privacy notice.

It depends on the action. Replying fast with an agent or reactivating customers by email usually shows movement in the first weeks. Google and AI assistants take longer, because they depend on those systems rereading and reassessing your information.

No. Nobody controls those systems. What we do is the work that influences them, and we measure it every month with rankings and a bank of test questions.

With a monthly dashboard of 5 to 7 metrics, measured all the way to the sale or booking, compared with the baseline from the diagnosis.

Because they don't pay the bills. We look at inquiries, bookings, sales and what each one costs to get.